Terms

What you get, and where the limits are.

What the service is

Zenit is an AI assistant for your home service business (roofing, plumbing, electrical, HVAC and similar trades). When a call to your Zenit line is missed, it texts the caller, collects their details and books a visit into the times you've made available. It also gives you an app with your leads and bookings, reminders, optional review requests, short job videos for you to post, a weekly list of public bids and a business advisor.

What the service is not

• It does not quote prices or make promises for you. It's told never to quote prices, discounts or insurance outcomes. Pricing stays your decision.
• It is not a person. It always tells customers it's an AI assistant. It can make mistakes, so check your bookings in the app.
• It is not an emergency service. For danger to life or property (gas, fire, live electricity) people must call 911 or the utility. The assistant says so, but it cannot dispatch anyone.
• We are not your lawyer or accountant. Nothing it says or sends is legal, tax or insurance advice.
• We do not guarantee jobs, reviews or bid wins.

AI can be wrong

The assistant is software built on an AI model. It usually gets things right, and sometimes it doesn't: it can misread a message, write down a wrong address or time, miss that something is urgent, or say something you wouldn't have said. So:

• Every booking and every conversation is shown to you in the app and sent to you as a summary. You check them and you decide; a booking made by the assistant is a request on your calendar, not a contract.
• Safety tips it gives (for example "turn off the main water valve") are general first steps from your own profile, not professional advice for that home.
• Suggestions from the advisor, the list of public bids, review reply drafts and video edits are drafts for you to judge. Check the source before you act on them.
• If you see it getting something wrong, tell us and we'll correct how it behaves.

What you are responsible for

• The messages are sent for your business, in its name. You are the sender, and you are responsible for following the texting and consumer laws that apply to you (in the US that includes the TCPA and your state's rules).
• The information you give us (services, area, hours, safety notes) is accurate and kept up to date.
• You look at new bookings and alerts in reasonable time, and you call customers back when the assistant passes them to you.
• You post review replies and videos yourself, and you are responsible for what you post.

Texting rules

Texts go to people who contacted your business, about their request. Reminders go to customers with a booked visit. Review requests go only to customers who agreed to a follow-up text, once, and never with an incentive. Anyone can reply STOP and we stop texting them. You agree not to ask us to send marketing texts to people who didn't agree to receive them, and to give us accurate information about your business for carrier registration.

Your data and your customers' data

Your customer conversations, bookings and settings belong to you. We use them only to run the service for you, and we delete them when you ask or after you leave (unless the law requires us to keep something). Details are in our privacy policy.

Price, billing and cancelling

• The subscription is $297 per month, charged monthly in advance.
• The first month is free and needs no card.
• Founding customers (the first five companies) keep $297 per month for as long as they stay subscribed without a break.
• There is no minimum term. Cancel whenever you like, by replying to any email from us. Cancelling stops the next charge.
• We don't refund part-months, because you can cancel before the next one starts.
• If we ever change the price, existing customers get at least 30 days' notice.

If something goes wrong

AI and phone networks aren't perfect: a text can be delayed, a booking can be wrong, a message can be misunderstood. Tell us and we'll fix it. We are not liable for lost jobs or profits caused by a missed, delayed or incorrect message or booking. Where the law allows us to limit it, our total liability to you is capped at what you paid us over the previous three months. Nothing here limits liability that cannot legally be limited.

Governing law

These terms are governed by the law of Slovenia, and the courts of Slovenia have jurisdiction — except where mandatory law in your country gives you the right to bring a claim locally.

Changes

If we change these terms in a way that matters to you, we'll email you before it takes effect. Carrying on as a customer after that means you accept the new version.

Questions

Write to luka@zenitbids.com. A person answers.